Jakarta – Providing customers with a convenient and enjoyable investment experience in Indonesia's capital market has always been one of the key priorities of PT Mandiri Sekuritas ("Mandiri Sekuritas" or the "Company") in supporting sustainable business growth. This experience is delivered through relevant and intuitive services, boththrough its flagship digital investment platform, Growin' by Mandiri Sekuritas, as well as through its branch offices, Relationship Managers, and Care Center services.
Mandiri Sekuritas serves its customers wholeheartedly while continuously enhancing its services to ensure customers receive capital market investment solutions that meet their financial needs, both today and in the future. Through Growin' by Mandiri Sekuritas, for example, the Company continues to improve existing features while introducing new and relevant capabilities for investors. Most recently, customers are able to access the e-IPO feature within Growin', allowing all IPO share subscription transactions to be completed through a single platform.
This commitment to continuously improving customer service is in line with Danantara Indonesia's initiative to establish high service standards for customers through Danantara CX100. The initiative aims to encourage improvements in customer experience across Indonesia's state-owned enterprises (SOEs).
Through Danantara CX100, SOEs are encouraged to view their services from the customer's perspective and ensure that every interaction provides an experience that is simple, effective, and meaningful. The program is expected to strengthen service culture across the SOE ecosystem while improving the competitiveness of Indonesian companies on the global stage.
As part of Indonesia's SOE ecosystem, Mandiri Sekuritas welcomes this initiative and continues to provide services that meet the evolving needs of investors. This commitment is reflected through increasingly integrated investment solutions for both retail and institutional customers.
Through services such as Growin' by Mandiri Sekuritas, customers can invest in Indonesia's capital market more easily, conveniently, and securely, from selecting suitable investment instruments and executing transactions to monitoring portfolios and accessing market information, all within a single platform.
In addition to Growin', Mandiri Sekuritas also continues to provide face-to-face services through its branch network across 14 major cities in Indonesia, including Jakarta, Medan, Bandung, Yogyakarta, Surabaya, Denpasar, and Makassar. Through these services, customers are allowed to consult directly with Relationship Managers and Relationship Officers to support a smoother investment journey.
All Mandiri Sekuritas services are delivered with the spirit of "Melayani Sepenuh Hati", in line with the values promoted through Danantara CX100.
Mandiri Sekuritas customers and members of the public who wish to participate in Danantara CX100 by sharing their experiences with our services may do so by following these steps:
- Visit the Danantara CX100 polling page at danantaraindonesiacx100.com.
- Enter your email address using your registered information.
- Select Financial Services, click Securities & Investment Management, and select Mandiri Sekuritas.
- Provide your assessment based on the service experience you have received.
- Participants who have already completed the polling may submit new responses on subsequent days using the same link.
Thank you for being a valued customer of Mandiri Sekuritas. We believe we can continue to grow together.
#PercayaBisa #Growinners #DanantaraCX100 #MelayaniSepenuhHati
